Frequently Asked Questions
How do I get in contact with the Online Store Team?
Gosford Classic Car Automobilia Online Store is contactable via email: firstname.lastname@example.org
We love to hear your feedback, so please feel free to contact us for anything car merchandise related.
I have just placed an order but didn’t receive email confirmation from you. What can I do?
Feel free to email the online store and we can gather the necessary details to get confirmation sent out to you.
What forms of payment do you take for the online store?
We accept Visa, Mastercard and American Express.
I have been charged incorrectly. What should I do?
Please email the online store with proof of payment, your order number and contact details and we will come back to you with a resolution.
Are all your products in stock?
Our website shows you what items are in-stock however in very rare circumstances the item may have just sold to another customer. If there is a particular item you are after, or if you require a bulk order, please email us anytime!
How long does shipping take?
Please allow at least the following number of days for your parcel to arrive, dependant on the delivery method selected. Note that not all delivery methods are available for each order.
3-5 Business days for Australia Post eParcel’s
2-3 Business days for Express Post Parcel’s
2-3 Business days for Star Track Courier
How do I track my order?
Usually within 2 business days of your order being confirmed, you will receive an email with all tracking details so you can keep an eye out for your delivery!
I have just placed an order and I need to change or cancel it. What should I do?
Contact the online store via email and we can assist you with the change or arrange a cancellation in line with our returns policy.
Do you ship internationally?
At this stage, we do not ship internationally. We will however be looking at offering this service in 2017.
Do you offer refunds?
Yes we do, please refer to our Returns Policy.
What if my goods arrive broken?
Email the online store and we can help you resolve this issue.
I am receiving error messages trying to complete the order. What should I do?
Email the online store and we can assist you in finalising your order.